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Returns, Exchanges, & Refund policy

 

Returns, Exchanges & Refunds Policy

Shopping with KAF should feel easy and reassuring. If your purchase is not right for you, you can request a return or exchange according to the conditions below.

📩 Start a Return or Exchange

Submit your return or exchange request through your KAF website account:

https://shopify.com/44173787294/account

You can also contact us with your order number:

For wrong, damaged or defective items, please include clear photos showing the issue.

Online orders may also be returned or exchanged at any KAF physical store. You must bring a printed copy of your online order receipt.

Please review the periods and conditions below before submitting your request.

↩️ Return & Exchange Period

  • Regular returns or exchanges: Within 14 days of receiving your order.

  • Wrong, damaged or defective items: Within 30 days of receiving your order.

✅ Item Conditions

Returned items must be:

  • Unworn, unused and unwashed.

  • In their original condition with all tags attached.

  • Returned in their original packaging.

Items showing signs of use, washing, damage, alteration, perfume, deodorant or removed tags may not be accepted.

⚠️ Wrong, Damaged or Defective Items

If KAF sends you the wrong item or size, or the product arrives damaged or defective:

  • KAF covers all return and replacement delivery costs.

  • You may request an exchange or a full refund, including the original delivery charge.

  • Please send your order number and clear photos showing the issue.

Reporting the issue within 24 hours helps us resolve it faster, but does not limit the applicable return period.

🔄 Size, Color or Product Changes

If you received the item you ordered but would like another size, color or product:

  • The customer covers the applicable return or exchange delivery costs.

  • If the replacement item costs more, you can pay the difference.

  • If it costs less, the difference will be refunded.

  • Exchanges are subject to stock availability.

We will confirm any applicable delivery charge before arranging collection.

💳 Refunds

After receiving and inspecting the returned item:

  • Card and online payments are refunded to the original payment method.

  • Cash-on-delivery payments are refunded through Vodafone Cash or another agreed method.

  • Approved refunds are processed within 7 days of receiving the returned item.

  • Your bank or payment provider may require additional processing time.

For regular returns, the customer bears the applicable original delivery and return costs. If the return is due to a KAF error or product defect, KAF covers all costs.

🚫 Non-Returnable Items

For hygiene reasons, underwear and opened or tried-on socks cannot be returned or exchanged unless they are defective or different from what was ordered.